Five reasons to consider direct routing
Increase your options with Microsoft Teams
Increase your options with Microsoft Teams
It enables users to work smarter by bringing together voice calling, chat, meetings, and collaboration. Here's five benefits of direct routing according to SIPPIO.
SIPPIO's research found that those using Direct Routing spend an average of $7.91 on PSTN connectivity compared to either $12 for Microsoft’s domestic plan, or $24 for its international calling offering. These costs don’t include procurement, maintenance, and management of SBCs, but they do show potential for broad savings for PSTN access compared with the fixed per-month fee associated with Calling Plan that includes a block of calling minutes that often go unused.
Direct Routing allows a company to maintain control of its phone numbers and dial plan rather than have to port them to Microsoft, often enabling faster migration to Teams Phone System by eliminating the time and complexity of number porting.
About 15% of companies in the study were found to use more than one calling platform, and many have their own on-premises or cloud-based contact centers. Direct Routing allows for fine-grained policy routing of incoming calls to multiple systems.
While Microsoft continues to expand Calling Plan availability, it still isn’t available everywhere, leading some international organisations to rely on Direct Routing for local calling in underserved markets.
Many organisations have multi-year contracts with SIP providers. The ability to continue to support these SIP services removes a barrier to Teams Phone System adoption.
Read more about SIPPIO's findings.
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